Guest Service Agent/ Lobby Ambassador

Here’s To Your Journey with Courtyard

Courtyard is one of Marriott International’s 30 renowned hotel brands. As the world’s leading Hospitality Company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.

The Courtyard Toronto Downtown located at 475 Yonge St, Toronto, ON M4Y1X7 is currently hiring a Guest Service Agent/ Lobby Ambassador.

Responsibilities include: Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Welcome guests during peak check in and check out times with a smile, eye contact and a friendly verbal greeting using the guests’ name when possible. Engaging hotel guests to enhance the service experience through conversation and making memorable connection with each guests. Respond to guest requests and appropriately address any concerns. Respond to guests need and follow up to ensure satisfaction. Gather, summarize and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. Provide directions and information regarding service and hours of operation. Identify and explain room features to guests (e.g. use of room key, ice, Market and valet services).

To apply now, go to: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=17001L38

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Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, ON or local laws.